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FAQ


 

Shipping

When will my pre-order ship? 

Pre-orders placed before December 26th have begun shipping! Your order should ship by the end of December (Dec 31).  

 

Do you offer International Shipping? 

Yes, and it's free on all orders over $100. Otherwise it varies by weight and location, but it's typically around $20USD.

 

How long does it take to receive my order?

We ship orders daily. Orders placed before noon will go out the same day. Free Domestic shipping takes 2-5 days. International shipping takes between 2-6 weeks (unless you choose priority at checkout). We are not responsible for import fees and taxes. 

 

Help! My package says delivered but it hasn't been.

The best thing you can do is check with your local post office. Most likely, they still have it. If not, they should be able to give you the coordinates of where they dropped it off. If they are unable to provide you with any information, you can always contact me! I will get in touch with USPS and file a missing package report. 

 

 

Dot Grid Notebooks and Planners

 

Can I customize my notebook?

Unfortunately at this time we are unable to offer customization of the notebooks. 

 

Do these notebooks work with fountain pens?

Yes! These notebooks work great with fountain pens. The pages are very smooth, and because they are 160GSM thick, there is no bleeding or ghosting!

 

Can you really paint in these notebooks?

Yes! I paint in mine every day with gouache paint. The pages don't have a tooth like traditional watercolor, but they do handle watercolor pretty good as well. 

 

When will you restock sold out books? 

Our dot grid notebooks have been flying off the shelves and hard to keep in stock, but we get new shipments every few months! The next batch should arrive in late January.  

 

 

If you have a question that wasn't answered, please reach out! I look forward to hearing from you. 

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